Responsive mental wellbeing website: UX / UI
Kooth is an online wellbeing platform for young people. Their mission: "to create a welcoming space for effective personalised digital mental heath care. Available to all."
Kooth is used by young people aged between 11 and 18 who are suffering from mental health issues. As the users may be in a heightened sense of distress, it is important the design and language are mindful of this.
User generated content created by young people must be safeguarded and moderated so does not go live straight away. Kooth did not have a way to let users know when their post was live, which was having a negative impact on engagement.
The problem with notifications is that they can be addictive and one of the main factors that makes them this way is the the unpredictability of them; this promotes users to keep coming back to check.
_PROCESS: UNDERSTANDING THE EXISTING FLOW
Notifications are posted just once a day (so they are not addictive) and live in a passive place on the homefeed. There was also not a lot of engineering resource available, so I had to reuse existing elements as much as possible.